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Your dealer is probably the most important buyer resource during your systems furniture purchasing process, and making sure you get the right one now will save you headache after headache later on.  The kind of dealer you want to work with long-term will take a service-oriented approach to your purchasing request.  They may offer you tips on how to get the most out of your money, or they might employ their on-site designers to help you get the best use of your space.  And, they should work with you to solve or eliminate any and all problems you have during the purchasing and installation process with your cubicles. 

So, you ask, how can I find this kind of cubicle dealer?  There are no guarantees, but asking the right questions, and keeping an eye out for a few things can go a long way toward finding a quality systems furniture dealer. 

Pay close attention to the prospective cubicle dealer’s response to these questions—they will tell you a lot about their service policies and their service quality.

Where are you located?  If you want to save on shipping, and have the option of somebody coming out in person to help with any problems you have, you may want to consider buying local.

Who does your installations?  Most of the time you get better service if a company has their own installation team, as third-party contractors don’t have the same investment in the dealer’s reputation.

How long do installations take?  When can you do them?  Look for flexibility and a willingness to comply with your schedule demands—the more service-oriented a dealer is, the better your experience will be.

What brands do you carry?  How long have you carried them?  Why?  The longer a dealer has carried a specific brand, the better.  If you should need replacement parts, you want to be able to get them.  Also, the longer the brand has been around, successfully selling, the better quality it is likely to be.  Look for recognizable names, and research them before agreeing to anything. 

How much of your business is based on referrals?  May I have the name of a reference?  The more business they have from referrals, the higher their customer satisfaction is.  Getting the name of a reference, and calling up, will allow you to get a real sense of the quality of service they provide.  And, the more informed you are, the better. 

To get exposed to multiple dealers in your area, without all the fancy footwork and time, fill out 360OfficeFurniture’s simple form detailing your needs—and let us get you multiple price quotes from vendors in your area.  For absolutely no money—this service is 100% free.  Once the vendor’s contact you, you can screen each of them, deciding on the best dealer for the job.  Start receiving quotes now!

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